About Us
The Customer Connect Program is our commitment to each customer that we will provide open lines of communication, clear information, and thoughtful risk/problem mitigation.
Your project will kick off with an introduction to the iSpace team who will ensure the success of your project.
The day your order is entered your Client Coordinator will contact you to confirm your order has been processed.
Work with you to navigate project details like installation timeline, site conditions and other details.
We ensure all parties have a clear understanding of the project details and timeline. This includes order status as well as timeline and construction updates.
Five days prior to your delivery and installation we will call you to firm up your delivery date and share any order status information we may have. We will follow this up with an email.
The day before your delivery and installation begins you will receive a call to confirm our arrival time for the following day.
In the event your project spans multiple days, you will receive daily updates from the project team.
Within 48 hours after your installation is complete, we communicate any punch list items and action plans to remedy them. You will also receive warranty information & product instructions. Any additional requests can be discussed at this time.
Your feedback is important to us. We will email you a short survey to gain information about how your project was handled.
iSpace Environments offers 3 levels of service contracts to help customers maintain their audio-visual systems, including teleconferencing systems and other technologies.
