Customer Connect

Focused on You

Our Customer Connect Program ensures open lines of communication, clear information, and thoughtful risk/problem mitigation throughout the lifespan of your project. This starts by assigning you a dedicated project manager to guide you through the following nine steps.

STEP 1

Team Introduction

You’ll meet the iSpace team members who will ensure the success of your project.

STEP 2

Order Confirmation

The day your order is entered, you’ll be contacted to confirm your order has been processed.

STEP 3

Estimated Installation Date

You will receive confirmed project details like installation, timeline, and site conditions.

STEP 4

Continued Communication

You’ll be assured of a clear understanding of the project details, construction updates, and timeline.

STEP 5

Confirmation Call

You will be both called and emailed five days prior to delivery and installation to firm up your delivery date and share updates.

STEP 6

Delivery & Timing

The day before your delivery and installation, you will receive a call to confirm our arrival time.

STEP 7

Daily Install Updates

In the event your project spans multiple days, you will receive daily updates from the project team.

STEP 8

Quality Assurance

Within 48 hours of your installation, you will be notified of any punch list items, (and action plans to remedy them) as well as warranty information and product instructions.

STEP 9

Wrap Up

You’ll be emailed a short survey about our performance to ensure you are fully satisfied.

Let's work Together

Put the Customer Connect process to work for you.