Ispace Environments Technology Service Contracts are an easy and affordable way to help keep your technology engines up and running. Select from 3 levels of service ranging from on-call time & materials to comprehensive support, maintenance, and training. Select the plan that works for you today and adjust when you need more coverage.
Whether we installed it or not, our experts can fix it. Call us with your issues and we will give you a quote for service, equipment repair, replacement, and troubleshooting. Need more work done? We can re-quote our T&M to get you up and running.
Flex Care allows you to purchase service time in advance for up to twelve (12) months. Packages are available in 20, 40, and 100-hour increments. Use these hours for maintenance, repair, or installation of new product. Includes no minimum service charge.
Complete Care provides full protection of your technology investment by providing priority scheduling for installation & maintenance of product, system training for your technology leaders and staff, and phone troubleshooting support for all of your technology equipment. Complete Care details:
Service Hub, Engineering, Training, and Customer Service personnel will be available to receive your call and answer your questions during the most business heavy times of the day.
Your system will be evaluated at your site via remote remedial diagnostics within one business day. If required, technical service personnel will be scheduled with priority.
If required, replacement parts will be coordinated for arrival with our service technician. All qualified costs associated with performance of the contract including the cost of equipment, materials and labor will be paid by iSpace Environments.
SYSTEM SOFTWARE ARCHIVAL
iSpace Environments will maintain and make available as requested all control system programs and source codes related directly to the installed system for historical reference.
VIDEO CODEC CONFERENCING EQUIPMENT
We provide a replacement unit while yours is being replaced or repaired. iSpace will also provide remote software updates/upgrades per related manufacturers’ programs.
iSpace Environments will schedule (1) annual preventative maintenance to include system diagnostics, cleaning and firmware updates as needed.
TRAINING & TRAINING MATERIALS
Up to two (1) hour training sessions will be provided upon completion of installation along with applicable training material.
VIDEO REFRESHER TRAININGS
Upon renewing an existing contract, iSpace Environments will conduct (2) 30-minute trainings.
VIDEO TEST SYSTEMS
Unlimited usage of iSpace Environments Video Test Systems. End users may dial into these video conferencing systems for testing and diagnostic purposes.